Advice and Information

We have created some factsheets providing information on how to access key health and care services in East Sussex, and what help may be available with the costs of accessing healthcare.

The East Sussex Warm Home Check service provides free impartial energy advice and support and is available all year round.

From 6th January 2025, complaints about NHS primary care services in East Sussex such as GPs, dentists, opticians, and pharmacies will no longer be managed by the South East Complaints Hub (SECH) hosted by Frimley Integrated Care Board (ICB).

These complaints will now be handled directly by the NHS Sussex Complaints Team.

Many health and care services change their working hours over the Christmas and New Year period.

We have drawn together some key information to help you navigate which services are open when, and how to get help and support if you need it.

We wish you a safe, happy and peaceful Christmas and New Year.

The Healthwatch East Sussex Team

In your preparations for the festive season, don’t forget to order any repeat medications in good time, as GP practices will be closed and pharmacy opening times are likely to change.

The My Choice booklet is an information resource for people living with dementia. The booklet offers people the information they need to help them live well following a diagnosis of dementia.

Are you a carer?

It’s estimated that 1 in 5 adults in the UK are carers. However, many people who look after someone do not see themselves as family carers. 

If you provide unpaid care for a friend or family member who, due to illness, disability, or another problem, cannot cope without support, you may be entitled to help.

Are you struggling to find an NHS dentist? The new dental recovery plan might help you get the dental care you need.

The new Pharmacy First scheme enables your local pharmacy to treat some common conditions with prescription-only medicines, without you visiting your GP. Find out everything you need to know.

If you struggle with everyday tasks, due to a disability or a health condition you may be able to get support in the form of home adaptations or equipment to help you to use or move around your home.

From 31 October 2023, GP surgeries must give patients online access to their new health record entries. Find out what information is in your record and how to access it.

Did you know you can choose which hospital you go to when referred for a test, diagnosis, or treatment? Find out how.