News and reports

From the 1st of April 2025, EMED Group will be delivering the non-emergency patient transport service (NEPTS) for eligible patients living in Sussex.

At Healthwatch East Sussex, our volunteers are at the heart of what we do. Whether you have a few hours or want to get more involved, we have a role that fits your interests and schedule. Our volunteers help improve local health and social care services by highlighting issues that matter to patients and service users, making sure their voices are heard by decision-makers.

From September to December 2024, Healthwatch talked to people in Lewes and the Havens about primary care, social isolation, social determinants of health, and what supports their wellbeing.

Healthwatch East Sussex is inviting children aged 8-11 and their parents/guardians to take part in an interactive focus group about paediatric care. This is a fantastic opportunity to ensure children’s voices are heard and help shape NHS services.

The Healthwatch Impact Awards recognise outstanding examples of people sharing their experiences to improve care for their community. Up against 17 other shortlisted projects from across England, Healthwatch in Sussex took home top honours for our work gathering feedback on Non Emergency Patient Transport Services (NEPTS).

The Station Practice in Hastings has become the first GP practice to be awarded a Children and Young People Friendly GP Accreditation by Healthwatch East Sussex.

NHS Sussex has launched a new campaign to highlight the wide range of healthcare professionals working in GP surgeries across Sussex.

In February 2025, Healthwatch in Sussex sought experiences of accessing Neurodevelopmental Services in the last 12 months. 136 people from across Sussex shared their views with us.

Healthwatch East Sussex are holding a focus group for children aged 8 – 11 and their parent/guardian to hear experiences of paediatric care in East Sussex. The session will explore experiences through creative activities for children and parents/guardians.

East Sussex Community Voice (ESCV) CIC was established in 2013 to deliver the Healthwatch East Sussex and to develop other projects to help the public have a say in the design, commissioning and delivery of public services in the county.

Between July to November 2024, we engaged with residents of HMP Lewes to ask them about their experiences of health and care services. We wanted to hear what was important to them about their health and care, what was working well and what needed to change to improve their experience of care.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during February 2025.