GPs’ collective action

“Patients tell us they highly value their relationship with their GP, however, they persistently find it difficult to access timely appointments.

“Without proactive communications to patients, the work-to-rule action could exacerbate access problems or even deter people from seeking help altogether if they are unsure whether their surgery is still open to patients.

“Patient safety must be paramount in any action GPs take. We strongly urge all GP practices to inform their patients, if and when they are taking part in the collective action, whether they are limiting the number of appointments, what type of health needs will be prioritised, and where to go for alternative help.   GP surgeries could share this information on their websites, surgery phone voice messages, notices at reception, or disseminate it via local Healthwatch, other community organisations, and integrated care boards’ communication teams.

“Ultimately, it’s essential that the BMA and NHS England work with urgency to resolve the GP contract dispute.”

What should you do

The NHS is asking the public to still come forward as usual for care during collective action by GP services (starting Thursday 1 August).

As GP practices work independently and in different ways, some services may be more impacted than others depending on the action your surgery decides to take.

However, all GP surgeries will remain open and operational, and patients should continue to access GP services, and contact their practice by phone, on-line or in person, unless directed otherwise by their practice. You can read more on the NHS England website.

During collective action, practices are still required to be open between 08:00 and 18:30 Monday to Friday.

During this time, the NHS in Sussex is working alongside partners to minimise any impact to patient care, and is calling on the public to please use all services wisely, and take simple steps to ensure urgent care is available to those who need it most.

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All reports are published via the Healthwatch East Sussex website: https://healthwatcheastsussex.co.uk/