Latest Reports

What we are hearing, monitoring and doing? Quarter 3: October to December 2023

06/03/2024

Each quarter we draw together public and patient experiences of health and care shared with us via enquiries to our Information & Signposting service, reviews on our Feedback Centre, public events and through our community and professional networks.

This document is a summary of the things we have heard about health and care, the issues we are monitoring and the actions we are taking.

By Healthwatch East Sussex
Engagement Information and Signposting

Your experiences of ‘Patients Know Best’

06/03/2024

In February 2024, the three local Healthwatch in Sussex sought people’s experiences of ‘Patients Know Best’ through a short web-based poll.

Patients Know Best is designed to create a single secure Personal Health Record where health/social care providers bring together patient information in one place. Patients can then access correspondence, test results and other features.

By Healthwatch East Sussex
Healthwatch in Sussex

‘You Said – We Did’ – February 2024

26/02/2024

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during February 2024.

By Healthwatch East Sussex
You Said - We Did

GP Websites in Rye and Rother: Our Mystery Shopping findings

26/02/2024

Throughout September 2023, Healthwatch East Sussex conducted various activities to engage with people from Rye and the surrounding villages to hear their experiences of health and social care.

As part of our activity, Healthwatch staff and volunteers carried out a ‘mystery shopping’ exercise of six GP surgery websites in and around Rye. This report summarises our findings and recommendations.

By Healthwatch East Sussex
GP Mystery Shopping

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