Latest Reports > Healthwatch in Sussex

Staying Connected in the COVID-19 Pandemic: ‘2021 – One Year On’ Care Home Webinar Report


Healthwatch in Sussex publish the final report ending our series nine of webinars capturing relatives and family carers experiences visiting their loved ones in care homes during the pandemic.

‘Staying connected with relatives and loved ones in residential settings – One Year On’ hosted on the 9th November 2021 welcomed 42 attendees including health and care partners, regulators, providers and carers support organisations. Many of the family carers attended all nine webinars hosted throughout the year.

The webinars enabled family carers to:

  • share their views and experiences with providers and health and care professionals, as well as
  • receive timely updates on new guidance as it was implemented
  • Raise the profile of Essential Carer role – nationally and locally
  • Participate in Q & A sessions
  • Access support; and
  • So importantly, to have their voices heard

A video of the webinar is available to view here: 

You can read the final report which provides a summary of the discussion and actions via the link below.

By Healthwatch in Sussex
Care Home Healthwatch in Sussex

Understanding patient and family/friend carer experience of rapid COVID-19 hospital discharge


Healthwatch in Sussex help improve the process of being discharged from hospital, and the support you receive at home.

Over the past year, the COVID-19 pandemic has meant patients are being discharged from hospital more rapidly. The Sussex NHS Commissioners’ Public Involvement team and Healthwatch in Sussex (East, West and Brighton & Hove) wanted to understand the patients (and family carers) experience of being discharged from hospital, and the impact of this on the patient’s future care at home.

By Healthwatch in Sussex
Healthwatch in Sussex Hospital

Care Home Wellbeing project: Overarching report


A series of webinar events were organised between September 2020 and March 2021 on behalf of informal carers (families and friends) of care home residents. Their purpose was to:

  • Share unpaid carers’ views and experiences of visiting (or not visiting) their relative or friend in a care home during the pandemic.
  • Enable unpaid carers to ask questions and gain answers from health and social care representatives about current and future access to care home residents.
  • Have access to timely, accurate information around official and local visiting guidelines.
  • Raise any concerns about wider care home service improvement; and

Influence decisions made by health and care leaders during the pandemic

By Healthwatch in Sussex
Care Home Healthwatch in Sussex

‘Tell Us/Ask Us’: Experiences of Health and Care during Lockdown 2


By Healthwatch in Sussex
Engagement Healthwatch in Sussex

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