Latest Reports > Patient Transport

Patient Transport Services in 2021 – how your views are helping to reshape services


Last year Healthwatch in Sussex undertook and published findings from our patient survey on Non-Emergency Patient Transport Services. We are now publishing an update on the impact our reports have had and the activity which has happened since they were released

In August 2020, Healthwatch in Sussex carried out its fourth review of Non-Emergency Patient Transport Services (PTS).

In our latest report (attached below) we take the opportunity to describe:

  • Some of the impact that your feedback and our subsequent reports had
  • The work we have been doing on PTS since then.
  • How your feedback and our reports have influenced a national review of PTS, which highlighted the importance of the service:
“The Non-emergency Patient Transport Review was launched in response to significant concerns highlighted by patient groups and charities, including Healthwatch, Kidney Care UK and Age UK, and by many in the patient transport sector themselves. The review has found that patient experience, service quality and service sustainability vary significantly across England. Many services are good, but there is often scope for significant improvement.”
Patient Transport

Healthwatch publishes people’s experiences of Patient Transport Services in Sussex


By Healthwatch in Sussex
Healthwatch in Sussex Patient Transport
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Download Files:

Sussex wide Non-Emergency Patient Transport Service (PTS)


What patients and carers and some staff told us about how the service has changed.

By Healthwatch East Sussex
Patient Transport

The New Sussexwide Patient Transport Service


Non-Emergency Patient Transport Services in Sussex are provided by South Central Ambulance Service NHS Foundation Trust (SCAS) since April 2017. The performance of the previous provider (from April 2016 – April 2017) was of great concern to patients, members of the public and organisations across the health and care system.

By Healthwatch East Sussex
Patient Transport

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