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Mystery Shopping: Reviewing GP practice websites for Bexhill Primary Care Network
21/07/2023
In May/June 2023, Healthwatch volunteers and staff reviewed a draft website for one of the three practices that make up Bexhill Primary Care Network [PCN].
Our aim was to was to undertake a ‘lay review’ and support Bexhill PCN in delivering an effective and engaging website which meets NHS, best practice and user requirements.
Categories
- adult social care 2
- annual event 2
- Annual Reports 9
- asylum seekers 1
- care 2
- Care Home 11
- children and young people 3
- Complaints 1
- COVID19 5
- Dentists 5
- emergency and temporary accommodation 1
- Engagement 12
- Enter and View 3
- ESHT 3
- feedback centre 3
- GP 7
- Healthwatch in Sussex 17
- Hospital 14
- housing 1
- Information and Signposting 17
- Kendal Court 2
- Listening Tour 4
- long COVID 2
- Maternity 3
- Mental Health 5
- Mystery Shopping 2
- NHS 111 1
- Outpatients 1
- Patient Transport 4
- Red Bus Tour 2
- Websites 1
- You Said - We Did 8
- young healthwatch 3
