Reports Hub

Between November 2023 and January 2024, our short survey asked people to share their experiences of seeking advice or treatment for an earwax problem in the last two years.

We wanted to learn about the effects of earwax build up on people’s physical and mental health, how clear and easy it was to obtain treatment and the experiences of different forms of treatment.

People were able to complete the survey online, in print or over the phone and 115 gave us their feedback.

Each quarter we draw together public and patient experiences of health and care shared with us via enquiries to our Information & Signposting service, reviews on our Feedback Centre, public events and through our community and professional networks.

This document is a summary of the things we have heard about health and care, the issues we are monitoring and the actions we are taking.

Following successful engagement activity last year, Healthwatch East Sussex again undertook a Summer Road Show in 2023.

We engaged with people at public and community events across East Sussex so we could hear their health and care experiences.

Each quarter we draw together public and patient experiences of health and care shared with us via enquiries to our Information & Signposting service, reviews on our Feedback Centre, public events and through our community and professional networks.

This document is a summary of the things we have heard about health and care, the issues we are monitoring and the actions we are taking.

Each quarter we draw together public and patient experiences of health and care shared with us via enquiries to our Information & Signposting service, reviews on our Feedback Centre, public events and through our community and professional networks.

This document is a summary of the things we have heard about health and care, the issues we are monitoring and the actions we are taking.

Our 2022 Annual Event ‘Health and Social Care in East Sussex: Towards the new normal’ was held at Uckfield Civic Centre in July 2022.

This report provides a brief summary of the event, with a particular focus on the points raised during the table discussions and participant’s consideration of the future of health and care in East Sussex.

During June and July 2022, Healthwatch staff and volunteers undertook engagement ‘roadshows’, attending a number of community events and venues across East Sussex, often alongside our NHS colleagues.

We wanted to identify if health and care services are doing enough to listen to the public and patients, explore how they gather feedback and identify what could be improved so patients feel confident that their issues are heard and acted on. Our report sets out what people told us.

During a two-week period in August 2021, Healthwatch East Sussex undertook semi-structured interviews with 28 of the 42 residents living at Kendal Court at that time.

Engagement focused on gathering views and experiences on five core themes:

1. Residents’ experiences of living at Kendal Court
2. Residents’ experiences of being placed and arriving at Kendal Court
3. Issues affecting residents – practical, economic, social and health related
4. How, when and where support or help was sought, provided or accessed
5. Any changes that residents felt would help improve their experience

Qualitative responses and residents’ narrative was recorded during the engagement
process, analysed against the themes above, and cross-cutting issues identified.

This research was a follow-up to an earlier review of residents experiences at Kendal
Court, also carried out by East Sussex Community Voice [The host body of Healthwatch
East Sussex] in 2018.

How residents in Crowborough, Heathfield, Wadhurst and surrounding areas experience health and care services as heard in June 2019

A Healthwatch East Sussex (HWES) report on what people told us about health and care services in the Hastings area during our Listening Tour in October 2017.

This report summarises the activities that took place during the Healthwatch East Sussex Red Bus Tour 2016 and identifies some useful learning for the planning of future events.

This report summarises the activites and learning that took place during the Healthwatch East Sussex Red Bus Tour.

To view pictures from the tour, visit our website: http://www.healthwatcheastsussex.co.uk/red-bus-tour-2015/