Latest Reports > Mystery Shopping

GP Websites in Rye and Rother: Our Mystery Shopping findings


Throughout September 2023, Healthwatch East Sussex conducted various activities to engage with people from Rye and the surrounding villages to hear their experiences of health and social care.

As part of our activity, Healthwatch staff and volunteers carried out a ‘mystery shopping’ exercise of six GP surgery websites in and around Rye. This report summarises our findings and recommendations.

By Healthwatch East Sussex
GP Mystery Shopping

Mystery Shopping: Reviewing GP practice websites for Bexhill Primary Care Network


In May/June 2023, Healthwatch volunteers and staff reviewed a draft website for one of the three practices that make up Bexhill Primary Care Network [PCN].

Our aim was to was to undertake a ‘lay review’ and support Bexhill PCN in delivering an effective and engaging website which meets NHS, best practice and user requirements.

By Healthwatch East Sussex
GP Mystery Shopping Websites

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