Reports Hub
Latest Reports > Mystery Shopping
GP Websites in Rye and Rother: Our Mystery Shopping findings
26/02/2024
Throughout September 2023, Healthwatch East Sussex conducted various activities to engage with people from Rye and the surrounding villages to hear their experiences of health and social care.
As part of our activity, Healthwatch staff and volunteers carried out a ‘mystery shopping’ exercise of six GP surgery websites in and around Rye. This report summarises our findings and recommendations.
Mystery Shopping: Reviewing GP practice websites for Bexhill Primary Care Network
21/07/2023
In May/June 2023, Healthwatch volunteers and staff reviewed a draft website for one of the three practices that make up Bexhill Primary Care Network [PCN].
Our aim was to was to undertake a ‘lay review’ and support Bexhill PCN in delivering an effective and engaging website which meets NHS, best practice and user requirements.
Categories
- adult social care 2
- annual event 2
- Annual Reports 9
- asylum seekers 1
- care 2
- Care Home 11
- children and young people 3
- Complaints 1
- COVID19 5
- Dentists 5
- emergency and temporary accommodation 1
- Engagement 12
- Enter and View 3
- ESHT 3
- feedback centre 3
- GP 7
- Healthwatch in Sussex 17
- Hospital 14
- housing 1
- Information and Signposting 17
- Kendal Court 2
- Listening Tour 4
- long COVID 2
- Maternity 3
- Mental Health 5
- Mystery Shopping 2
- NHS 111 1
- Outpatients 1
- Patient Transport 4
- Red Bus Tour 2
- Websites 1
- You Said - We Did 8
- young healthwatch 3
