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During December 2021, volunteers aged between 13 and 17 from our Young Healthwatch undertook a mystery shopping exercise in December 2021, looking at the East Sussex Child and Adolescent Mental Health Services (CAMHS)  website through the lens of young patients seeking help for mental health concerns.

CAMHS is the name for the NHS services that assess and treat young people with emotional, behavioural or mental health difficulties.

This report provides their findings, as well as recommendations for service commissioners and providers.

This report brings together a summary of what Healthwatch found out during its journey looking at how mental health services in East Sussex meet the needs of local people.

Healthwatch East Sussex functions carried out a piece of work to investigate the role of telephone support for those in mental health crisis.

Between April and May 2015, East Sussex Community Voice, through its Healthwatch East Sussex functions carried out a piece of work to investigate access to Children and Adolescent Mental Health Services (CAMHS)1 for children, young people, their carer’s and other relevant organisations.

This document draws together the key findings, priority areas and actions raised by local mental health service users, based on a set of listening events.

This report includes detailed feedback from partners to the thirteen key findings that were shared with them. These include East Sussex County Council and Sussex Partnership NHS Trust who have the statutory responsibilities for these services.