Mystery Shopping of GP websites and out-of-hours messages in East Sussex. How informative and accessible are they?

22/02/2022

During October and November 2021, Healthwatch volunteers and staff reviewed all of the GP websites and out-of-hours phone messages across East Sussex for quality, clarity and presentation of information, with websites also assessed for ease of navigation. This report provides a summary of the findings, together with a number of recommendations.

By Healthwatch East Sussex
GP

Mystery Shopping: Making a complaint in your GP surgery

01/08/2014

Between March and April 2014, East Sussex Community Voice, though its Healthwatch East Sussex functions carried out a mystery shopping exercise.

The aim was to explore what is the provision of complaints advice and information available in GP Surgeries across East Sussex

By Healthwatch East Sussex
GP

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