Reports Hub

Each quarter we draw together public and patient experiences of health and care shared with us via enquiries to our Information & Signposting service, reviews on our Feedback Centre, public events and through our community and professional networks.

This document is a summary of the things we have heard about health and care, the issues we are monitoring and the actions we are taking.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the changes you have helped us to deliver during July 2023.

Each quarter we draw together public and patient experiences of health and care shared with us via enquiries to our Information & Signposting service, reviews on our Feedback Centre, public events and through our community and professional networks.

This document is a summary of the things we have heard about health and care, the issues we are monitoring and the actions we are taking.

In 2022-23, our Information and Signposting service responded to 467 enquiries and supported the public, patients and others to access, navigate and feedback on services.

Our Feedback Centre received 145 reviews from people sharing their experiences of health and care.

This report includes:

• A summary of key health and care themes we have heard
• Feedback you have shared with us
• Examples of how we have used this information to influence change
• Our plans for engagement and service development in 2023-24

The Healthwatch East Sussex Information and Signposting (I&S) Service helps people to access the right health or social care service or organisation for their needs.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with health and care providers to help develop and improve the services.

Each quarter we collate and analyse what we have heard from the public and patients about health and care services.

Our quarterly report provides an overview of the enquiries that we have received via our Information & Signposting service, as well as the reviews that have been left on our Feedback Centre.

From these, we identify the services that people have commented on, the key themes and experiences we have heard and provide an overview of how we have used this information to help inform changes.

We share this information with you and with Health and Care providers to help develop and improve services.

The Healthwatch East Sussex Information and Signposting (I&S) Service helps people to access the right health or social care service or organisation for their needs.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with health and care providers to help develop and improve the services.

The Healthwatch East Sussex Information and Signposting (I&S) Service helps people to access the right health or social care service or organisation for their needs.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with health and care providers to help develop and improve the services.

The Healthwatch East Sussex Information and Signposting (I&S) Service helps people to access the right health or social care service or organisation for their needs.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with health and care providers to help develop and improve the services.

Over the last two years, dentistry has consistently been in the top three reasons people in East Sussex leave feedback or make an enquiry with Healthwatch East Sussex.

We have looked back on what people have told us in the 24 Feedback Centre reviews and 214 enquiries to our Information & Signposting service on dentistry received between November 2020 and November 2022, as well as our 2021 dentistry survey and drawn out the key themes and issues in a summary report.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with health and care providers to help develop and improve the services.

Our monthly report provides an overview of the enquiries that we have received via our Information & Signposting service, which includes information on the number of enquiries received, as well as the method of contact, main themes, and location of enquiries.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with Health and Care providers to help develop and improve services.

Our monthly report provides an overview of the enquiries that we have received via our Information & Signposting service, which includes information on the number of enquiries received, as well as the method of contact, main themes, and location of enquiries.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with Health and Care providers to help develop and improve services.

Our monthly report provides an overview of the enquiries that we have received via our Information & Signposting service, as well as the reviews that have been left on our Feedback Centre.

From these, we identify the services that people have commented on, the key themes and experiences we have heard and provide an overview of how we have used this information to help inform changes.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with Health and Care providers to help develop and improve services.

The monthly I&S Service report provides an overview of the enquiries received, which includes information on the number of enquiries received, as well as the method of contact, main themes, and location of enquiries.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with Health and Care providers to help develop and improve services.

The monthly I&S Service report provides an overview of the enquiries received, which includes information on the number of enquiries received, as well as the method of contact, main themes, and location of enquiries.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with Health and Care providers to help develop and improve services.

The monthly I&S Service report provides an overview of the enquiries received, which includes information on the number of enquiries received, as well as the method of contact, main themes, and location of enquiries.