Reports Hub

Throughout September 2023, Healthwatch East Sussex conducted various engagement activities to engage with people from Rye and the surrounding villages to hear their experiences of health and social care.

As part of our activity, we conducted ‘Enter and View’ visits at 19 care homes settings across Rye and Rother District. This report summarises our findings and recommendations.

Throughout September 2023, Healthwatch East Sussex conducted various engagement activities to engage with people from Rye and the surrounding villages to hear their experiences of health and social care.

As part of our activity, we also conducted Enter and Views at various care homes and carried out a mystery shop of GP surgery websites in and around Rye.

This report summarises everything people told us, as well as setting out our conclusions and recommendations for Healthwatch, health and care services and other local partners with the goal of supporting positive change.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during January 2024.

In August 2023, Healthwatch East Sussex undertook two 24-hour ‘Enter and View’ sessions in the Emergency Departments (EDs) and Urgent Treatment Centres (UTCs) located at Eastbourne District General Hospital and at The Conquest Hospital.

We observed their operation, reviewed the physical settings and engaged with staff and patients to understand their experiences, so we could identify what worked well and where changes may be helpful.