Changes to NHS Complaints Handling for Primary Care Services in East Sussex
From 6th January 2025, complaints about NHS primary care services in East Sussex such as GPs, dentists, opticians, and pharmacies will no longer be managed by the South East Complaints Hub (SECH) hosted by Frimley Integrated Care Board (ICB).
These complaints will now be handled directly by the NHS Sussex Complaints Team.
How can I make a complaint?
If you wish to make a complaint, you can:
- Contact the service provider directly, such as your GP practice, dental practice, community pharmacy, or optometry practice, or
- Reach out to NHS Sussex, the commissioner of these services.
Contact details for the NHS Sussex Complaints Team:
- Phone: 0300 140 9854 (weekdays only)
- Email: sxicb.complaints@nhs.net
- Post: NHS Sussex, Sackville House, Brooks Close, Lewes, BN7 2FZ
If you’ve already submitted a complaint to NHS Frimley before 6th January 2025, it will be transferred to the NHS Sussex Complaints Team.
More information is available here.
Tell us your experiences of local health and care services
We always want to hear the experiences of local people when they use health and care services.
You can share your experience by leaving a review on our Feedback Centre at any time and tell us how things were for you. What was good and what could be improved?
You can also share your experience or seek further support with health and care enquiries from our Information & Signposting service via:
Email: Enquiries@healthwatcheastsussex.co.uk
Telephone: 0333 101 4007 Monday – Friday (10am-2pm)
