Complaints – A Healthwatch East Sussex Guide to making a complaint about Health or Social Care
We often hear from people looking for more information and advice about what they can do if they have concerns or complaints.
Making a complaint can feel daunting and scary, and you might be wondering whether it’s worth the time and effort. However, if you are unhappy with the treatment or care you, a family member, or someone you care for has received, making a complaint can help providers and commissioners to learn, and improve services.
Our Guide to making a complaint about Health or Social Care
We have put together a guide to provide you with information about how to leave feedback and things to consider if you feel you would like to make a complaint and how to complain about different health and care services in East Sussex.
Our guide explains:
- How to leave feedback
- Trying to find a local resolution to any issues
- Who to complain to
- Accessing help to make a complaint
- What happens after making a complaint
- What to do if you are unhappy with the outcome of a complaint
We hope that the guides will answer most of your questions about making a complaint about Health or Social care, but if you need any more information please do contact us.
Contact our Information and Signposting Service
For more information about what you can do when you have concerns or a complaint please contact our confidential, independent Information and Signposting service.
Telephone: 0300 101 4007
Healthwatch East Sussex
32 St Leonards Road