CQC rate Valerie Manor, West Sussex as Outstanding

The Care Quality Commission has rated the quality of care provided by Home Care Home Limited at its service Valerie Manor – Henfield Road in Upper Beeding, West Sussex, as Outstanding.

Valerie Manor is a nursing care home for up to 23 people with a range of physical, mental health and dementia needs. This is the one of the first care services in West Sussex to receive the Outstanding rating under CQC’s approach to inspection.

During an unannounced inspection of the services, in July, CQC found that staff had the skills, knowledge and experience they needed to support people effectively.

Deborah Ivanova, Interim Deputy Chief Inspector for Adult Social Care in the South, said:

“We found the management and staff at Valerie Manor committed to providing outstanding care to the people living at the homes. People were supported and encouraged to have choice and control in a range of aspects of their lives. The team working there led by the registered manager should be extremely proud of the work they do.

“What really impressed me in reading the inspection report and speaking with those involved in the inspection about this service was the level of personalised support that people received, from staff who had the right skills and who treated people with kindness, compassion and dignity. People told us they liked the staff who supported them, and staff themselves declared it a great place to work.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well led.  I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”

Inspectors found people’s care was personalised to reflect their wishes and what was important to them. Care plans and risk assessments were reviewed and updated when needs changed. For example if someone needed end of life care, expert training and systems were in place to ensure that care delivered reflected best practice.

CQC observed that staff knew the people living in the service well and friendly, caring relationships had been developed. People were encouraged to express their views were involved in the planning of their care.

The service was very responsive. Innovative methods were used that ensured care was delivered in accordance with people’s individual preferences and needs.

People were also actively supported to be part of their local community.
The reports can be found at the following location: http://www.cqc.org.uk/location/1-119988544