The East Sussex Warm Home Check service provides free impartial energy advice and support and is available all year round.

What is the Warm Home Check service?

This free service for East Sussex residents offers telephone advice for anyone struggling to afford to keep warm at home, with money-saving advice and tips on how to stay warm for less.  It also provides eligible households with a holistic home energy efficiency assessment. This can include:

1.  advice on how best to keep your home warm and reduce energy costs
2.  advice on financial support available to help with heating costs
3.  small home improvement measures such as pipe insulation, draught-proofing or boiler service.

Subject to funding being available, the service can also coordinate and source funding for the installation of larger heating and insulation improvements through schemes such as the government’s Energy Company Obligation (ECO). An emergency temporary heating scheme is also offered to eligible households if your heating breaks down or is insufficient.

Who can apply for a free home visit?

For the home visit element of the service you need to:

• Own your own property or rent it privately in East Sussex (the owner’s permission may be needed before improvement works can take place)

AND 

•  either be on a low income* and be living with a long term condition or a disability, or;
• be receiving one of the following benefits: Child Tax Credit, Working Tax Credit, Universal Credit, Pension Guarantee Credit and/or Pension Savings Credit, Income Support, Income-based Jobseeker’s Allowance (JSA), Income-related Employment and Support Allowance (ESA).

* income thresholds vary depending on the size of your household, please get in touch, using the details to find out more.

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Further information

If you, or someone you know, is concerned about staying warm this winter, find out more about the Warm Home Check service. You can apply by visiting the Keep Warm and Well website, Texting WARM to 80011 or calling 0800 464 7307.