Right to Respond

Healthwatch East Sussex is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridgeside Surgery


2 hours from ringing at 08.30 to get through

It took 2 hours to get through to the surgery from calling when they opened at 08.30, to be told there are no appointments. The surgery has certainly gone downhill since the original doctors left, changes definitely need to be implemented to bring the surgery back up to ‘good’ again

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