Enys Road Surgery

Emailed my registration forms to the surgery and 3 weeks later they replied saying they couldn't open the pdfs - no idea why, they asked me to drop the physical forms in and I did. Tried calling to chase my registration for over a month but end up in queues of 20 callers and due to working never get through in the time I have. A family member with the surgery who had an appointment asked for an update and was told they have lost the forms. On hold currently again for some clarification

Firstly , I am fully aware that the Covid situation has made situations difficult.
I needed to be referred to a dermatologist last year and after seeing Dr Sharma I was referred to a Community Dermatologist Dr Ben McFadden in August.. I discovered only later That he is not a proper Consultant Dermatologist . He applied cryotherapy on the spot and I left . He did Not examine the spot at all.
Within a month the lesion had returned and I asked for another appointment.. nothing was forthcoming.. and impossible to even speak to a Doctor ......in February this year I contacted a consultant Dermatologist online in desperation.Dr Anita Amin. After seeing pictures of the lesion she advised me on how to go about getting a fast track appointment at the Eastbourne Hospital . I emailed the surgery and eventually got an appointment and have just very recently seen a Consultant Dermatologist, had a biopsy and will be in the process of getting treatment for which I am extremely grateful!
Why was I not sent directly to the Consultant Dermatologist and why did I have to try and organise my own referral ? Why did I have to wait so long?This is Really unsatisfactory. Why is it Impossible to even have a phone call with a doctor at the surgery...And yes ,I am very aware of Covid but it can’t always be used as an excuse for poor service.

I rarely need to see a Doctor but more than once when I have needed to see one, the wait is so long I’ve got better. They call more urgent appointments ‘emergency’ but if they were I’d be at a hospital. I work shifts in emergency services, there is simply no advantage to being a worker if you need any medical assistance.

GP listened carefully, asked questions, gave good quality information about the condition & treatment. She checked my understanding of what I had been told and we agreed on a treatment plan. The treatment given is working well.