Right to Respond

Healthwatch East Sussex is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Hastings and Rother Community Musculoskeletal / Physiotherapy (Station Plaza Health Centre)

12345

Answer the phone!

Impossible to get through as the phone message says call back later ALL THE TIME! I have phoned about 30 times for a follow-up appointment as instructed on various days and times. Pathetic.

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