Right to Respond

Healthwatch East Sussex is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Heathfield Surgery


Telephone consultation

Took a little while to get through to the receptionist but that is understandable under the present conditions. Efficiently and sympathetically dealt with and booked a telephone consultation with no problem. Doctor called me when appointed and all worked well.

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