The Saxonbury House Surgery

Always a sense of disquite before I arrive at Saxonbury. Will they be helpful this time? Usually the front desk are not friendly. How does it make sense that EVERYONE must telephone at 8am to be heard? Expect the phone to be answered around 8:40 when doctors' appointments are full. Try your luck tomorrow. The inflexibility and willingness to help is overridden by rules, even by doctors who should be understanding, so do not expect sympathy or common sense. Will the doctor be at work on the day you need the appointment; usually when they are needed most. Why is there not a "standby doctor" to fill in when there are no more appointments. Why cannot a "slip-in" appointment between appointments be made? Why does it seem the patients are there to keep Saxonbury House in business? I feel that patients' wellbeing is low on the list because rules are first and last.

Leg ulcer needed quick attention with antibiotics.

This surgery has handled all the covid vaccinations for the local CCG and has done some with remarkable efficiency whilst at the same time managing to act as GPs for their own patients.

When needing to book a blood test it has had to booked upto 4 months in advance

GP services hard to access appointments especially at weekend.

Tried to get a doctors appointment for my daughter, waited 1/2 an hour on the telephone to then be told I could not receive an appointment and to call back in the morning. I was totally disgusted with this behaviour and was even told I was likely to get one if I called in to the surgery first thing in the morning which I don't have time for.