Trinity Dental Practice

I had a hygienist appointment on Friday, was shocked at the service I received. I am an anxious patient and explained this to the hygienist. My appointment lasted less then 10 minutes, the hygienist was rough, did not clean my teeth properly and did not take his time. I have been with this dentist for 4 years and never has this experience, the previous hygienists that I have seen were excellent. I would definitely not see that hygienist again. Just awful after paying £70, I know my teeth are not cleaned properly.

Extremely rude clinician who is unprofessional. Needed immediate work doing on front teeth, Cancelled my appointment 2 hours prior which seems to a running theme.
Had to pay up front and now I’m having to wait for my refund. Can’t get hold of the receptionist as the phones are always busy.

My partner has been waiting over two weeks for a refund - still to no avail, after the dentist cancelled an urgent appointment two hours beforehand. They are quick to take you money, demanding payment up front, but not refunding now. Do not use, as unreliable.

I got referred here after my dentist practice stated they couldn’t accommodate my appointment due to equipment issues. I arrived and knocked on the door as stated. Receptionist was lovely. However, when I had my appointment it only last 10 minutes which I wouldn’t say is thorough (previous hygienist in London have spent at least half an hour) but clear in explanation. Other staff kept popping in and out for equipment without knocking first (maybe they should be organised before I went to have my appointment)! Door was wide open - any members of the public could have seen me having my teeth done (not very private)! Will not be going here again if referred!