Right to Respond

Healthwatch East Sussex is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Trinity Dental Practice


Rude staff, cancelled appointment, no refund

Extremely rude clinician who is unprofessional. Needed immediate work doing on front teeth, Cancelled my appointment 2 hours prior which seems to a running theme. Had to pay up front and now I’m having to wait for my refund. Can’t get hold of the receptionist as the phones are always busy.

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