Are you struggling to access health or care services? Do you have positive feedback or ideas for improvements to share?

Our Information and Signposting Service is here to help

Our information and signposting team can support you with any health and social care enquiries, such as finding services, seeking advice or making a complaint.

We have access to up-to-date information which we use to signpost to appropriate services in our area.

We are also here to find out about real, lived experiences of the health and care services you and your family use. Contacting us is easy and with our new ‘Live Chat’ option, we can speak to even more people.

How are health and care services for you?

As well as offering information and advice, we also use the feedback you share to build a picture about how health and care services are working for you.

Every piece of feedback you provide on health and care is valuable and it can be anonymous.

Your feedback has real impact with the people who make decisions locally and sometimes nationally. With your help we can improve the services you use.

The top 5 themes you contacted us about in April, May and June 2021 were:

1. Covid -19 vaccinations

2. NHS Dentistry

3. Calling your GP practice

4. Hospital services

5. About your mental health and wellbeing

If you would prefer to share your feedback via our website, leaving a review is so easy, go to www.healthwatcheastsussex.co.uk and select a service from the drop-down list.

We use all of your feedback and the people who run health and care services need to hear what you think. If you have received a 5-star service we will let them know!

Please tell us more about:

You can tell us about any health and care service, and we are very keen to hear your experiences of: Pharmacies, opticians, ambulance service (including NHS111) and mental health services.

We also want to hear about your experiences of:

Care in your home (Domiciliary care services), about any connections you have with care homes or a Day service you or a family member attend, you can include:

• Positive or negative feedback
• Suggestions for improvements
• How NHS and care services are working together

Communication from health and care services:

• Do you receive regular updates from the services you use?
• Are any letters you receive easy to understand and respond to?
• Are their websites, telephone and text messages clear and accessible?

How we use your information

We are very careful with the information you share with us, to find out how and much more, please click here.