Improving urgent care: please take part in the survey

September 7, 2016

Urgent care is a term that describes the range of services provided for people who require same day health or social care advice, care or treatment.

This is different from emergency care provided in our emergency departments (A&E), other hospital departments, 999 and ambulances which are set up to respond to serious or life threatening emergencies.

Local urgent care services include:

  • GP practices
  • Walk-in centres at Eastbourne Station and Station Plaza, Hastings
  • Pharmacies
  • Mental health crisis support
  • Adult social care – emergency duty service
  • Out of hours GPs (clinics and home visits)
  • Out of hours nursing and social care teams
  • NHS 111
  • NHS Choices website
  • Health Help Now app
  • East Sussex 1Space (East Sussex directory of care, support and wellbeing services).

Building on previous urgent care engagement, we want to communicate and engage more widely on our plans for urgent care.  Any changes will come into effect from March 2018 and we’re seeking people’s views now to help us get the design right.

Take part in the survey

Please do take a look at the information attached which also contains answers to frequently asked questions and the survey which can be printed. Here is the link to the webpage and the online survey can be found at the bottom of the page

The survey closes on 30 September 2016.

If you require a paper copy of the information and survey, or would like to ask a question, contact Liz Hegarty 01273 403532 or by email

Paper surveys can be sent to us by freepost using the address below (on any envelope) and if you request a paper copy, a freepost envelope will be included:

Improving urgent care




Talking to local people

We will be visiting a range of public locations to talk to people about their experiences and about what’s important when they need help urgently. The locations and dates we are visiting will be uploaded to our webpage soon

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