Excellent throughout. Avoided a trip to A & E.
111 staff phoned back when they said they would, the final person I spoke to (Dr.) prescribed antibiotics for my elderly Mum and faxed the prescription to a local surgery. Really efficient service. It would be useful to be able to skype/send photos as I had to describe the presenting complaint (infected burn on hand) repeatedly - maybe this is something the 111 service could look to develop using social media apps (secure ones).