Difficult to make contact.
St. Andrew's Surgery ( Foundry) instituted the system eConsult, so that patients could get some sort of contact with medics when they are in need. That was the idea, it seems. Unfortunately, the system appears never to be working. There is always an excuse -unprecedented levels of use, or absences of staff, etc. We are driven again to use 111, which uses not only more of our time but also, surely, that of NHS staff? All requests for attention are going through more stages, taking up more time, because Foundry is unable to do its duty by its patients.