Beacon Surgery (GP Surgery)

Phoned to get a same-day phone consultation for a relative in severe pain. I phoned as soon as surgery opened and lines were constantly engaged. Redialled 59 times before I got through to an automated service which told me I was 17th in a queue for my call to be taken. When I finally got through to a receptionist, was told there were no available appointments and to ring back tomorrow. I asked if I would be guaranteed an appointment if I rung the following day and was told no. Not acceptable.

Called at 8am to get appointment, left in queue for 30mins, get through to receptionist, no appointments left!!! This happened on 3 consecutive mornings!! I know GP’s are greatly stretched, but it is impossible to speak/see a GP!!

There is a notice up saying you will get a 'named GP' but this does not happen. I am waiting a month for a referral for both hands.

Reception staff rude and changed practice surgery as a result

Being diagnosed with Type 1 diabetes 2 years ago I have had amazing support from all the staff at Beacon Surgery.

The team and care provided is superb and as a mother of 2 young children, I am never dismissed, as a "neurotic mother", when I have even the smallest concern about my children.