Bird-In-Eye Surgery
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Based on 8 reviews
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Reviews (8)
Bird-In-Eye - Awful reception service
June 22, 2023
Phones go unanswered all day, or worse, cut you off. No appointments available via online. I had to resort to writing my doctor a letter, and then attended reception in person to arrange an appointment..! Unwelcoming counter staff. Very poor service..!!
The doctors there are great, when you eventually get to see one.
The doctors there are great, when you eventually get to see one.
Extremely rude receptionists !!!
October 19, 2022
I had a complaint after two complaints already and the receptionist just said well what do you want me to do about it !!! This surgery is shocking if you have long term health conditions and despite a care plan being put in place it's always questioned!!! The practice manager doesn't actually do anything about your complaints and the service always let's you down . Very slow to do anything here .
Long wait and even longer appt window
October 24, 2021
Struggled to get an appt with multiple phone calls on hold for over 20-30mins (and then having to give up to go to college/work, and try again the next day). I was eventually able to book ahead for 3 weeks time for a phone call appt window of 4hrs, which was not with my regular GP, but the practice never sent me a text confirmation (which they always do) so I forgot I had the appt and ended up missing the calls! Luckily I was able to reschedule for the next day, but it was a long process. Final care was great, it just took a long time, poor communications and a lot of being on hold to sort out.
I had a bladder infection
April 8, 2021
Bad experience from reception staff who was rude. Was told to call back to make appointment as test was positive. When I called, was asked if it was an emergency. My mum experienced the same when I had a telephone appointment with medical practitioner she was lovely and really supportive when I had to change medication. However, the reception staff are rude to vulnerable and scared patients
Impossible to get an appointment
April 8, 2021
Very rude receptionist who makes you feel terrible for daring to ask for an appointment and questions you loudly about what’s wrong with you
I had day surgery on my hand
December 3, 2016
From the moment I arrived my care was fantastic. The staff were lovely and were very kind.
Information and appointments
September 26, 2016
Information not forwarding back to my GP from Princess Royal Hospital (e.g. change of tablets). Also Dr appointments very difficult to make.
Doctor Appointments
September 15, 2016
Appointments are very difficult to make