Long wait and even longer appt window
Struggled to get an appt with multiple phone calls on hold for over 20-30mins (and then having to give up to go to college/work, and try again the next day). I was eventually able to book ahead for 3 weeks time for a phone call appt window of 4hrs, which was not with my regular GP, but the practice never sent me a text confirmation (which they always do) so I forgot I had the appt and ended up missing the calls! Luckily I was able to reschedule for the next day, but it was a long process. Final care was great, it just took a long time, poor communications and a lot of being on hold to sort out.