Buxted Medical Centre

We are told to ring at 8am to get a call back from the doctor/nurse.
When you ring you are number 50 plus in the queue!
This is totally unacceptable and has no consideration for the health, time of the person trying to get through.
It’s impossible if your working. Dangerous if it’s an emergency and leaves the elderly and vulnerable without easy access to their health care.
It means people will go to A&E and block the system there.
Doctors are reluctant to have face to face appointments.
The nurse threw away my 96 year old urine sample instead of sending it to the lab which involved 2 more trips to the surgery for me.
Receptionists can be quite aggressive in their manner.
Dr said my mother had a virus when she had heart failure.
Poor communication and website not updated.
However some doctors are excellent when you get to see them. The running of the vaccination system is good.

From start to finish Buxted doctors surgery is an amazing place. Everyone is so helpful and welcoming. I recently changed to Buxted from uckfield doctors and would never go back. I always get appointment when needed and DR wright and his knowledge of depression put me on the right road. Thanks for Allways a Excellect service xx