phone system and communication is a joke
my elderly mother was taken to the conquest by ambulance following a fall, trying to do something as simple as trying to get an update on how she was was a nightmare, went back to the stupid switchboard system 5 times, nobody at the conquest had a clue where she was, took 45 minutes on the phone to eventually get an update, had a similar situation the following morning trying to locate her. complete joke and unnecessarily stressful. this morning is even worse as nobody on the switchboard is even bothering to answer. shame you can't give zero stars as this service does not even warrant 1 star.