Impossible to contact
Not sure what's happened to this surgery. It's now absolutely impossible to contact via the phone. My Mum rang last week and was on hold for over an hour. She gave up in the end. This gets charged at premium rate on her phone bill. Goodness knows how much that call last week will have cost her? She had a query in regards her repeat prescription. I thought I'd help and ask a question on her behalf via Engage consult, only to be told they don't deal with prescription requests that way. I also tried to ring the surgery, only to hear on the recorded message that they don't deal with prescription requests over the phone either. Not sure what patients are supposed to do then? I also emailed the surgery, but have had zero response. Absolutely appalling. It appears that my Mum is now going to run out of vital medication on Christmas Day because of the lack of communication. If Downlands have been taken over by Victoria medical centre, then patients should have been told.