Will be leaving surgery after rude encounters
I was in the midst of a scary and rather uncertain heath situation. The receptionist was so rude, cold and dismissive. I called repeatedly for advice, treatment and appointments to be made to feel as if I wasn’t worth the time. Also, the ruder than you can imagine receptionist was backed by the office manager. They both insinuated that I was lying about my persistent effort to get help, rather than admit they were at fault. I felt completely failed and powerless in a really scary situation. I will be changing to another surgery.