My Mum received an emergency eye appointment
On Tuesday 15th January 2015, my Mum who is 89 received a call to say, an emergency eye appointment had been made at the EDGH. She is unable to walk and she has to rely on patient transport. None could be found for this day, but they could do it on Wednesday 16th. The hospital agreed to this and said they could see her at 1.50pm. I arrived to meet Mum at 1.30. Was was told to be ready at 11am, she however did not arrive at the hospital until 3.30-3.40. Very agitated for being kept waiting for so long, as the transport didn't arrive to pick her up. She was treated very quickly and was ready to leave at 5pm to l return to Alfriston Court Nursing Home. We and several other patients were still waiting at 7.40. By this time, my Mum had gone without food, drink or a visit to the loo since 11am. We were taken to the discharge lounge where tea and toast was provided. We were then told that transport could not be provided until 9. This meant that Mum was in her wheelchair for 10 hours. Her legs were swelling because she couldn't elevate them. She got home to no hot food at 9pm. The nursing and Dr care were 5 star however transport is nil.