Poor communicatiion
Had to come for a breast related problem. Very pleased that referral from GP to appointment was only a week. Sent for mammogram and seen immediately - excellent! Then told that it would take 7 days to get my previous mammograms from Brighton. Why? Can't they be transmitted electronically. I would be prepared to drive to Brighton and they could be in Eastbourne on the same day! There must be couriers. Then it would be another week before they could examine the scans and would get back to me within that time. Another week goes by - so now it is 3 weeks since I have been seen - a long time when you are thinking that you might have breast cancer. I phone the DGH to be told that I am not showing on the system to be given a report and my notes/information must still be in X ray and hadn't been sent to them. I offered to go and get them from X ray and take them to the secretary/typist and was told that it was quite a long way! I must admit that I was being sarcastic, and whilst not an excuse, was stressed and frustrated. Funnily enough the very next morning I was phoned to say that it was clear, but never received a letter from the department.