Harold Road Surgery

No matter how many times I ring to get an appointment you never get one.

Cutting a long story short, I basically had to move doctors because the staff. In the end they were ignoring me when I needed my medicines, and the only way to get them was to move doctors who sorted it out within 5 days. That’s moving/transferring and getting my medicines sent to me and another medicine I needed. They caused unnecessary stress. It’s no wonder it’s rated ‘inadequate’ from the QCC. I have never had an issue with a doctors in my entire life or complained until now. I went on to complain to the CQC.

Impossible to speak directly to the Surgery on the phone. Directed to a call centre then have to wait while they contact the surgery even to book an appointment. Unable to go into the surgery and book an appointment also. They wont allow it.

I have 2 urgent issues, one being resistant cough which I feel need investigation. I have phoned every day for the last week. Usually unable to get through being 19th in the queue. I have been into the surgery twice. Fist time they said they would phone me back, which did not happen and today to be told they could not make an appointment the first telephone conversation with a doctor available on 9 September. Urgent call must be made at 8.30, which of course I have tied now for 8 days.I requested referral to bender but I have to see a doctor first. I am 78 and concerned what an Ido

online appointment 8 days to talk on phone, trying to get past receptionist , who must admit tried everything in book to block a f2f eg chemist, phone call , 911 , google.

Doctors, nurses, receptionists & housekeeping staff are all truly professional

Now I'm a pensioner, I've started to have more medical problems and how glad I am to be registered at what must be the best GP Surgery in the area.

Whichever Doctor I see is always sympathetic and efficient and I could not wish for better treatment.

My son is autistic with learning difficulties and has been seeing the nurses every week for over a year to have treatment to his legs.

Due to his mental state, he regularly tells them they are all useless and making his condition worse!

But they are all very understanding and continue to give him the best possible care, so a big thank you to everyone.

Very happy with all aspects that the surgery offers. Always seen on time. Great Staff and Friendly Doctors.

Excellent service, every time I have visited.

I required an urgent appointment for assessment and pain control with an acute episode of pain in my R. knee. I don't use the GP service unless I really need it and was feeling particularly vulnerable because of the pain. I found the doctor to be competent, understanding and inclusive in finding appropriate solutions to this problem. The appointment concluded with an appropriate referral , adequate pain control and left me feeling this GP was happy to work with me to find a workable solution to the problem. I did feel cared for when I needed it most.