Reception not listening fully to issue
I had to call the surgery as I was not able to request my asthma medication on pharmacy4u, it instructed me to call surgery. I spent 10 minutes trying to get through, I tried to explain that I was requested to call the doctors re my asthma medication as I believed it had been too long since I was reviewed, receptionist kept interrupting me and told me to call another for prescription, so I did and that took me 10 minutes to get through, only to be told I had to call the doctors which again took me 10 minutes to get through . Where again I had to stop the receptionist so I could explain fully what the issue was. Luckily I was then offered a phone call with nurse Sam