Receptionists being rude
The receptionists are often cold, rude and dismissive. They also act as doctors telling you that something is not urgent when I as the patient know it is very urgent eg: severe mental distress. I also once had an infected skin abscess; when explaining to the receptionist she informed me that she would not give me a phone appointment because a pimple is not urgent. I ended up in a&e at the weekend, in terrible pain and was put on antibiotics. The receptionists need to stop thinking they are in a position to decide what is and what isn't urgent; only a qualified GP can do that!