Good in the past, but service now is poor.
I\'ve been registered with the surgery for more than 20 years. It\'s slowly gone downhill in recent years, the care when you get it is fine, but the biggest problem now is getting an appointment to get the care you need. When there was a walk in surgery, you could be seen on the day, now the only way to get an appointment is by phone which I\'ve found means staying on hold for ages only to be cut off after 20 minutes. I tried using systmonline last week, where I\'ve made an appointment before, only to find that option has been removed without notice. I understand with Covid 19 the surgery will be busier, but if this is the case, then it needs to be communicated better. My wife and I were sent a text from the surgery for a flu jab, which we would like to have, but I have been unable to get through to the surgery. I will probably try to find a pharmacist instead for the flu jab. An urgent review needed to sort this out.