Great doctors awful booking in service
The process for getting an appointment doesn’t work, you have to spend ages trying to get through, I have been known call over 200 times just to get the line to connect, then to be the ‘first person in the queue’ as per the automated voice and to be waiting anything from 20 mins to over an hour and that’s if it doesn’t cut you off and then you have to start the process over again. If you are lucky enough to get a call back appointment that day if they haven’t all gone, you then have to be available to take a call from the doctor before midday which more often than not means before 2/3pm meanwhile if your work is phone based you are left unable to work and take calls in fear that you will miss the doctors call. Once you speak to a doctor they are usually pretty good and helpful. It’s not their fault it’s the way it’s set up and the lack of doctors compared to number of patients. Drs have given some outstanding service to us in the past going above and beyond but the system itself needs sorting. The phone lines and no of staff answering the need to be sorted and more doctors to take the calls and have them booked in to be completed on specific hour time slots so you have a more accurate idea of when to expect a call.