The phone system needs an upgrade
You hold on for 45 mins to find all appointments for that day had gone, I was 28th in the queue surely there are more than 28 appointments in a day. I suggested they should change the phone message to let people know the appointments have gone for the day so we don’t waste our time. The reason I wanted to see the doctor was something that would eventually need to look at ie a skin issue so surely I would be using 2 appointments one on the phone and then one face to face this just seems a ridiculous waste of an appointment