Little Common & Old Town Surgery

After being told about my symptoms, the doctor explained what options were available for further investigation and then arranged it.

The amount of times my appointments have been booked wrong. I had my daughter’s first jabs and they booked it as a telephone call and then couldn’t offer an appointment for another 2 weeks! I had a blood test booked to test me for gastrointestinal issues that I had to follow a diet for, I got there and had a completely random appointment that didn’t even test my bloods for this. Numerous occasions where I had to beg for an appointment even though it was urgent. the GP is amazing it’s a shame the admin team and other team members here aren’t so great or professional/ understanding!

I am with them nearly 17 years very good doctors and service

I rang the surgery at about 11.30am , was first in the queue , spoke to a care navigator to explain my issue. She said that she would speak to the GP and call back. Indeed she did and I was given an appointment at 2.15 pm. Problem resolved by 2.30pm . We even had time to discuss the Ashes cricket!!
Very good - three hours from start to finish

Even if you ring at 08.00 you are in a long queue, to only be told there are no appointments available and you cannot even pre-book for the next day, so you once again have to go through the process again. This is very difficult if you are working, as sometimes just waiting for reception to answer can take over an hour!

Dr listening and helping to identify solutions that were non medication.

Seen by Dr Barrow following a telephone consultation. What a great GP he is. Friendly, easy to talk to and a credit to the practice.

Waited 30 minutes for telephone to be answered and told no appointments available, phone back tomorrow. That could have been said on the options list. Rang at 8am and after another 30 minutes wait given appointment for later. Saw doctor, very thorough examination and explanation of options. Had blood test and doctor rang with results as promised. Another blood test arranged for 6 weeks time. Had test, doctor rang the following day. Full and reassuring explanation and next steps to be taken.

A call to the surgery got me a same day call from a GP. The doctor was excellent and promised a follow up call in two days. In two days he called, and not being happy gave me an appointment within minutes.

Can always book apps in advance or on the day. Positive helpful attitudes from all staff.