Absolutely Terrible
Having gone to the pharmacy directly from surgery, rather poorly with 2 prescriptions...I stood and waited and waited and waited some 10 minutes to even hand them over.NO it wasn't busy just 1 other person sat on a chair. It became apparent that the pharmacists were having a loud social chat in the dispensary and simply carried on for 10 mins. Eventually somebody emerged and took my prescriptions...then somebody came to me and simply said' this one yes, this one no'. That was it- he handed 1 prescription back with no further explanation and then walked straight past me to meet somebody he seemed to know who had just entered the pharmacy and clowned around there for a bit. The prescriptions were both for respiratory issues of some concern...and I find it impossible to believe that the staff member didn't even attempt to advise me whether any stock was expected or to try another pharmacy...just 'no'.... Still I waited.... He then returned to the rear dispensary where he loudly continued to lark about before a lady appeared with my prescription, made a flippant remark about my surname and handed me the prescription they did have...failing to charge me until I pointed out I needed to pay!? Used this pharmacy for many years, not often as thankfully generally in good health and have always received professional, really competent, polite service from staff who work in a very skilled and respected profession. I am ABSOLUTELY APPALLED by this experience. I never post reviews, don't have the inclination or time, but absolutely had to for this branch of Lloyd's. If the staff member who dealt with my prescriptions had been my gp my confidence in their professionalism would simply have resulted in me requesting another gp. Absolutely unacceptable service.