Awful. I didn't know receptionists were Drs
After 30 phone calls, I finally got through to book an appointment for my 5 year old. From the moment the call was answered, the receptionist was dismissive and rude. I was told that I would only be allowed to have an appointment if I produced a negative PCR test. COVID was still being used as an excuse and making it as difficult as possible for patients to access their GP. I argued to say that the PCR test wouldn't be back today if I had one, and could take up to 72 hours - the receptionist didn't care and told me that if it was that urgent, go to A&E - what terrible advice! This surgery has gone downhill and the reception staff are giving this place a bad name.