Rowe Avenue Surgery

Sometimes I can get an appointment, be seen and receive treatment. But since moving back from London after leaving uni, three times I tried to book an appointment for the same health issue and been told I couldn’t have an appointment because there simply was none, even when I rang at open ring time. I was also told that if I keep calling because it’s “that bad” why don’t I call an ambulance, but at the time it wasn’t serious enough to warrant an ambulance or a&e visit. Eventually my health deteriorated so badly that a cyst on my ovaries burst and poisoned my blood. I was taken to hospital in an ambulance and admitted for a couple of days. A real waste of NHS money and time which could’ve been seen to at a gp appointment and handed to the relevant area before I became this unwell. I should be able to have medical treatment before I am so unwell that I almost die. I’m disgusted and have contacted the practise manager and have continued to have problems trying to make an appointment throughout covid. (The other situation was pre covid). I myself work for the NHS where shifts are 7:30am-8pm. When I call at 9 on my first break I am told there are no appointments and when I explain why I couldn’t call at 8 because I was working on a ward, I am told that’s my problem and I still can’t book a day early. A shambles of a GP surgery and to be honest the issue is with the reception staff.

Very helpful to resolve my daughters problem when temporary staying with me

I was very impressed with the care that was given