Mixed experience after breaking my ankle
A & E was great - no wait to be triaged or to see a doctor and although was a wait for treatment as patients with greater clinical need, staff were great. My operation was cancelled after waiting all day on a trolley in theatre admissions which was an awful experience. On day of re-arranged operation everything was excellent - taken down to the operating theatre as first patient of day, staff were really kind. Didn't receive information for follow-up wound check. The Appointments Centre didn't respond to emails other admin staff didn't phone back etc. Eventually, got through (after two days of trying) to right place and got an appointment. Outpatient appointment was on time and was good.