Excellent. No complaint only one suggestion.
Staff very professional. They succeeded in conveying a warm & welcoming atmosphere in Endoscopy Unit (where I underwent a gastroscopy). A suggestion: Could nurse already in treatment room before patient taken in acknowledge - rather than ignore - patient with a ‘Good morning’, ‘Hello’ or even a smile of welcome (above the mask!). Had similar experience when having a colonoscopy a few months ago. A small point but every little helps to calm a patient’s nerves.