Online form
I understand the need for the online form. After it had been explained to me I understand the need to limit access to a fixed number each day - this is how primary and secondary care control workload. What I do not understand and find unacceptable is that the patients are not told about the restricted access. An explanation of how the system works, why the form is only available online for about 7-10 ours a week. It is immensely frustrating to try to complete a form, and when you cannot find it have a go receptionist refusing to take an appointment request over the phone. The frustration will, inevitably be "taken out" on staff by some patients. Health care professionals have a long history of not telling patients the whole truth, I thought we had passed beyond that